Policies

1. Privacy Policy

This policy explains how we collect, use, and protect your personal information.

1.1 Information We Collect

We may collect:

Personal identifiers
Financial information and investment preferences
Documentation required for identity verification
Communications and correspondence with us

1.2 How We Use Your Data

We use personal data to:

Deliver financial planning and advisory services
Verify identity and comply with regulatory obligations
Manage client relationships
Improve our services and communications

1.3 Lawful Basis

We process data under GDPR based on:

Performance of a contract
Legal and regulatory obligations
Legitimate interests
Consent where required

1.4 Data Sharing

We only share data with:

Third-party providers essential to delivering our services
Regulators when required by law
Professional partners such as investment or pension providers

We do not sell or trade your data.

1.5 Data Security

We use secure systems and industry-standard safeguards to protect your information.

1.6 Your Rights

You may request access, correction, erasure, or portability of your data, subject to legal requirements.

2. Complaints Handling Policy

We aim to deliver exceptional service. If you are dissatisfied, we want to know.

2.1 How to Complain

Email:

Nabil@Onixwealth.com

or write to:
Onix Wealth

25 Barbourne Road,

Worcester

WR1 1RU

2.2 What Happens Next

We acknowledge your complaint within five business days.
We investigate thoroughly and fairly.
We aim to provide a final response within eight weeks.

If you're unsatisfied with the outcome, you may escalate the matter to the Financial Ombudsman Service.

3. Conflicts of Interest Policy

We maintain internal procedures to identify, manage, and mitigate conflicts of interest.

3.1 Preventative Measures

Staff training and awareness
Transparent disclosure where conflicts may arise
Clear separation of advisory and administrative roles
Regular policy reviews

3.2 Client Protection

If a conflict cannot be avoided, we will disclose it to you promptly and agree on how to proceed.

4. Anti-Money Laundering (AML) & Counter-Terrorist Financing Policy

We are committed to preventing financial crime and complying with UK AML regulations.

4.1 Client Due Diligence
We carry out:

ID verification
Source of funds checks
Ongoing monitoring for suspicious activity

4.2 Reporting

We have procedures for reporting suspicious activity to relevant authorities when required by law.

5. Risk Disclosure Policy

Financial advice involves guidance, not guarantees.

5.1 Understanding Risk

All investment products carry risk, including:

Market volatility
Loss of capital
Interest/fluctuation risk
Currency risk (where relevant)

5.2 Client Acknowledgement

You confirm you understand that:

Past performance does not predict future performance
Advice is based on the information you provide
Final investment decisions remain your responsibility

6. Client Classification Policy

We classify clients in line with FCA rules to ensure you receive appropriate protections.

7. Terms of Business Policy

This outlines the basis on which we provide advice.

Key Points

Scope of services
Fee structures
Responsibilities of both parties
Termination rights
Regulatory disclosures

Our Retail Client Agreement will be provided to you, during onboarding.

8. Data Retention Policy

We store client records for the time required by law.

Retention Periods

Standard client files: typically six years
Financial advice records: up to the FCA-mandated period
AML-related documents: five years after relationship end

9. Treating Customers Fairly (TCF) Policy

We follow the FCA’s six outcomes for treating customers fairly.

Commitments

Clear, transparent communication
Products and advice that meet your needs
No unreasonable barriers to changing or ending your agreements
Fair handling of issues, complaints, and conflicts

10. Website & Digital Use Policy

Applies to clients using our website or digital services.

Key Points

Content is for general information only
No liability for external links
No guarantee that digital services will be error-free
Cookies may be used to enhance user experience

11. Vulnerable Clients Policy

We ensure additional care for clients who may need extra support.
How We Support

Additional explanations and clarifications
Alternative formats when needed
Adjusted communication pace
Sensitivity to personal circumstances

12. Business Continuity Policy

We maintain plans to ensure service continuity in the event of disruption.

Measures Include

Secure offsite data backups
Remote working capability
Disaster recovery procedures
Regular testing and review

To exercise any of these rights, please contact our Data Protection Officer using the details shown on the first page of this document. You also have the right to complain to us, and if you remain dissatisfied, to the Information Commissioner’s Office (ICO), the UK regulator for data protection, via www.ico.org.uk/global/contact-us.

Onix Wealth is a trading name of Onyx Synergy Limited which is an Appointed Representative of ValidPath Limited which is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 197107.

Onyx Synergy Limited is registered in England and Wales, company number 12219635. Registered address: Thorneloe House, 25 Barbourne Road, Worcester, Worcestershire, WR1 1RU

The information and guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.

This website is for information purposes and does not constitute financial advice, which should be based on your individual circumstances